Garage Pauly-Losch in Strassen your garage since 1956
Our customized services for your Volkswagen
Bodywork
Has the body of your vehicle recently suffered damage due to an accident or wear and tear? Garage A. Pauly Losch is here for you to make your car body look like new again. We can straighten deformities, partially or completely paint the body, replace windows, repair the bumper and much more..
Mechanics
Car mechanics is a traditional activity of Garage A. Pauly Losch. We provide you with experienced mechanics who offer impeccable mechanical service, supported by state-of-the-art equipment. We provide inspection, maintenance and repair of all types of vehicles.
Dent removal
Our bodywork specialists are fully at your disposal to advise you on the best solution to repair the damage. At Garage A. Pauly Losch, it is even possible to proceed with the technique of paintless dent removal, applying pressure on the inside of the body to correct irregularities while leaving the paint completely intact.
Spare parts
At Garage A. Pauly Losch there is no compromise on the quality of car parts. Our spare parts come with the manufacturer’s warranty as a guarantee of reliability and authenticity. If you want to replace a part in your car or provide your vehicle with new parts, do not hesitate to let us know, we assure the sale and installation of the desired part.
Professional car cleaning
Leave the cleaning of your car to Garage A. Pauly Losch! We offer various service packages to meet the needs of all our customers. Cleaning services can include dusting and vacuuming carpets and interior fabrics, cleaning windows and rims, exterior washing and much more.
Tire change and storage
Tires must be stored under special conditions to ensure their longevity. At Garage A. Pauly Losch, we ensure that the quality of your tires is maintained by storing them in dry, clean areas protected from light and humidity. In this way, your tires will remain in perfect condition to guarantee their resistance to the climatic dangers of the next season.
“Excellent service from kind and attentive staff.”
Response from the owner
Thank you for the 5 stars evaluation.
Stephen Uren
★★★★★5 out of 5Google review
“Fast and cheaper than initially announced help with a breakdown (starter replaced) on our transit to Spain, although there was a holiday-related staff shortage in the company. Holiday saved… Thanks again!”
Automatically translated · Show original
Schnelle und günstiger als zuerst angekündigte Hilfe bei einer Panne (Anlasser ersetzt) auf unserer Durchreise nach Spanien, obwohl Urlaubsbedingter Personalmangel im Betrieb herrschte. Urlaub gerettet… Danke noch mal!
Response from the owner
Team Pauly says thank you very much for your 5-star rating and wishes you a nice day
Automatically translated · Show original
Team Pauly sagt Vielen Dank für Ihre 5 Sterne Bewertung und wünscht Ihnen einen schönen Tag
Marloes Lammerts
★☆☆☆☆1 out of 5Google review
“I have a Tiguan SUV. I dropped off my car in the morning for maintenance. I receive a text message at 5:08 PM telling me that my vehicle is ready in German even though I speak French/English. I was in a meeting, I arrive at the garage at 6:15 PM. Everything is closed and there are no key boxes. No one from reception called to warn me. I find this scandalous. Customer service: zero.”
Automatically translated · Show original
J’ai un SUV Tiguan. J’ai déposé ma voiture le matin pour l’entretien. Je reçois un sms à 17h08 pour me dire que mon véhicule est prêt en allemand alors que je parle français /anglais. J’étais en rendez vous, j’arrive au garage à 18h15. Tout est fermé et il n’y a pas de boites à clef. Personne de la réception ne m’a appelé pour me prévenir. Je trouve cela scandaleux. Service client: zero.
Response from the owner
Hello, unfortunately, we experienced a technical problem with our IT systems on the day in question. The service manager has already contacted you. We apologize for any inconvenience caused.
Automatically translated · Show original
Bonjour, malheureusement, nous avons rencontré un problème technique sur nos systèmes informatiques le jour en question. Le responsable du service vous a déjà contacté. Nous vous prions de nous excuser pour la gêne occasionnée.
François Déom
★☆☆☆☆1 out of 5Google review
“I give one star because you can't give less.
Very bad service and explanations, we bought a used car from them in June 2025, then you get 1 year warranty on the engine and the gearbox.
Shifting from 2nd to 3rd gear was difficult, my girlfriend went there, their answer: there is nothing.
Then I went there, then suddenly the synchronizer ring was changed.
Then that was good, we were told at the cash desk there would now be two years warranty on the part.
Since then something is rubbing/rattling, I think in the gearbox, the workshop manager thinks it comes from the clutch, but it's nothing serious.
I also spoke with him again about the warranty of the synchronizer ring, then suddenly it was 1 year again on replaced parts.
Then it was in for inspection today, then I was just shown an internal slip from VW that the noise was normal.
I wanted to get something in writing, that was of course not possible because management does not allow it. Then I brought up the warranty of the synchronizer ring again and then the workshop manager suddenly said, when the one-year warranty you got at the beginning is over, this one also expires, unless you had paid something for it.
Very bad service, was the last time I was in there!!!”
Automatically translated · Show original
Ech ginn een Stär well manner kann een net ginn.
Ganz schlechten Service an Erklärungen, mir hunn am Juni 2025 eng Occasioun bei hinnen kaaf, dann kritt een 1 Joer Garantie um Motor an un der Boite.
Vum 2th an den 3th Gank schalten ass schweier gangen, meng Frendin dohin, hier Äntwert do ass näischt.
Dunn sinn ech dohin gangen, dunn gouf op emol de Syncron Rang gewiesselt.
Dunn war daat gutt, mir kruten an der Caisse gesoot op dem Steck wären lo zwee Joer Garantie.
Seit deem schleift/ rabellt eppes, ech denken an der Boite, den Chefatelier mengt et keim vun der Kupplung, wär awer näischt schlemmes.
Haat och nach mat him iwert Garantie vum Syncron Rang geschwaat, do war et op emol nach 1 Joer op ersaaten Stecker.
Dunn war en haut an Kontroll, dunn krutt ech sust een internen Ziedel vun VW gewissen dass den Kameidi normal wär.
Wollt eppes schreftlech kreien, daat wär natierlech net meiglech well Direktioun daat net erlaabt. Dunn hunn ech Garantie vum Syncron Rang nach engkeier ugeschwaat an dunn soot de Chef Atelier op emol, wann Garantie vun emgem Joer dei dir am Ufank krutt hudd riwer ass verfällt dei och, ausser dir hätt eppes dofir bezuelt.
Ganz schlechte Service, war fir Lescht wou ech dobannen war!!!
Response from the owner
Good customer service is important to us, which is why we ask you to contact our service manager by email. (garpauly@pt.lu) Thank you
Automatically translated · Show original
Ee gudde Service um Client ass ons wichteg dofir biede mir Iech eisen Serviceleiter per Mail ze kontakteieren. (garpauly@pt.lu) Merci
Jeff Gallelli
★★★★★5 out of 5Google review
“Do yourself a favor and bring your Audi/VW here for the required maintenance. The staff and mechanics will do their best to keep your beloved car running as long as it can without breaking the bank.”
Response from the owner
Team Pauly thanks you for your 5 star evaluation
greatman scatman
★★★★★5 out of 5Google review
“I have been bringing my Golf to Pauly-Losch for years and am very satisfied from the appointment scheduling to the pickup, whether for an inspection or other problems. I feel in very good hands, especially with Mr. Daum. I hope he doesn't retire too early.”
Automatically translated · Show original
ich bringe meinen Golf seit Jahren zu Pauly-Losch und bin ab der Terminvergabe bis zur Abholung sehr zufrieden, sei es wegen einer Inspektion oder anderer Probleme. Ich fühle mich insbesondere bei Herrn Daum in sehr guten Händen. Ich hoffe, er geht nicht all zu früh in Rente.
Response from the owner
Thank you very much for your 5-star review
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Rezenzion
Anne Benker
★★★★★5 out of 5Google review
“Wonderful”
Automatically translated · Show original
Wunderbar
Response from the owner
Team Pauly says thank you for your 5-star rating and wishes you a nice day.
Automatically translated · Show original
Team Pauly seet Merci fir är 5 Stäre Bewertung an wenscht Iech ee scheinen Daag.
Greg Schaack
★★★★★5 out of 5Google review
“Every thing was good”
Response from the owner
Team Pauly says Thank you for the 5 stars evaluation
Samanta Zamal
★☆☆☆☆1 out of 5Google review
“The salesman assisted me while walking around, without any willingness to make me an offer.”
Automatically translated · Show original
Vendedor me atendeu andando, sem qualquer vontade em me fazer uma oferta.
Response from the owner
Good customer service is important to us, which is why we ask you to contact us at garpauly@pt.lu.
Automatically translated · Show original
Ee gudde Service um Client ass ons wichteg dofir biede mir iech ons ennert garpauly@pt.lu ze kontakteieren.
Fabricio Coelho
★★★★★5 out of 5Google review
“My 3rd car was already from Garage Pauly Losch, never any problems, or if there were, they were solved to my complete satisfaction, I sold many of your cars to friends
Here I can only say, the youth has taken over 1:1, also in mentality
Luxembourgish garage with Luxembourgish management”
Automatically translated · Show original
Mein 3 ter Wagen war schon von der Garage Pauly Losch , nie probleme , oder wenn wurden Sie zufriedenst gelösst, ich habe Ihnen viele Wagen verkauft an Freunde
Hier kann ich nur sagen , die Jugend hat übernommen 1;1 auch mentalität
Luxemburger Garage mit Luxemburger Patronat
Response from the owner
Thank you very much for the 5-star rating and we look forward to your next visit. Team Pauly
Automatically translated · Show original
Mir soen Iech villmols Merci fir dei 5 Stären Bewertung an freen ons op ären nexte Besuch. Team Pauly
daniel nilles
★★★★★5 out of 5Google review
“When it comes to safety, I make no compromises, which is why I appreciate the installation of original spare parts with a manufacturer's warranty. Coupled with the practical tire service including storage, the garage offers me the perfect all-round worry-free package, where quality and reliability come first.”
Automatically translated · Show original
Bei der Sicherheit mache ich keine Kompromisse, deshalb schätze ich den Einbau von Original-Ersatzteilen mit Herstellergarantie. Gepaart mit dem praktischen Reifenservice inklusive Einlagerung bietet die Garage für mich das perfekte Rundum-sorglos-Paket, bei dem Qualität und Zuverlässigkeit an erster Stelle stehen.
Response from the owner
Thank you very much for the 5-star rating. Your Team Pauly
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung. Ihr Team Pauly
Ulrich Faber
★★★★★5 out of 5Google review
“Great advice, nice people and absolute pros when it comes to repair and painting!”
Automatically translated · Show original
Super Beratung, nette Leute und absolute Profis in Sachen Reparatur und Lackierung!
Response from the owner
Thank you very much for the 5-star rating. Team Pauly
Automatically translated · Show original
VIelen Dank für die 5 Sterne Bewertung. Team Pauly
Anna M. Pofalla
★★★★★5 out of 5Google review
“Excellent service from kind and attentive staff.”
Response from the owner
Thank you for the 5 stars evaluation.
Stephen Uren
★★★★★5 out of 5Google review
“Fast and cheaper than initially announced help with a breakdown (starter replaced) on our transit to Spain, although there was a holiday-related staff shortage in the company. Holiday saved… Thanks again!”
Automatically translated · Show original
Schnelle und günstiger als zuerst angekündigte Hilfe bei einer Panne (Anlasser ersetzt) auf unserer Durchreise nach Spanien, obwohl Urlaubsbedingter Personalmangel im Betrieb herrschte. Urlaub gerettet… Danke noch mal!
Response from the owner
Team Pauly says thank you very much for your 5-star rating and wishes you a nice day
Automatically translated · Show original
Team Pauly sagt Vielen Dank für Ihre 5 Sterne Bewertung und wünscht Ihnen einen schönen Tag
Marloes Lammerts
★☆☆☆☆1 out of 5Google review
“I have a Tiguan SUV. I dropped off my car in the morning for maintenance. I receive a text message at 5:08 PM telling me that my vehicle is ready in German even though I speak French/English. I was in a meeting, I arrive at the garage at 6:15 PM. Everything is closed and there are no key boxes. No one from reception called to warn me. I find this scandalous. Customer service: zero.”
Automatically translated · Show original
J’ai un SUV Tiguan. J’ai déposé ma voiture le matin pour l’entretien. Je reçois un sms à 17h08 pour me dire que mon véhicule est prêt en allemand alors que je parle français /anglais. J’étais en rendez vous, j’arrive au garage à 18h15. Tout est fermé et il n’y a pas de boites à clef. Personne de la réception ne m’a appelé pour me prévenir. Je trouve cela scandaleux. Service client: zero.
Response from the owner
Hello, unfortunately, we experienced a technical problem with our IT systems on the day in question. The service manager has already contacted you. We apologize for any inconvenience caused.
Automatically translated · Show original
Bonjour, malheureusement, nous avons rencontré un problème technique sur nos systèmes informatiques le jour en question. Le responsable du service vous a déjà contacté. Nous vous prions de nous excuser pour la gêne occasionnée.
François Déom
★☆☆☆☆1 out of 5Google review
“I give one star because you can't give less.
Very bad service and explanations, we bought a used car from them in June 2025, then you get 1 year warranty on the engine and the gearbox.
Shifting from 2nd to 3rd gear was difficult, my girlfriend went there, their answer: there is nothing.
Then I went there, then suddenly the synchronizer ring was changed.
Then that was good, we were told at the cash desk there would now be two years warranty on the part.
Since then something is rubbing/rattling, I think in the gearbox, the workshop manager thinks it comes from the clutch, but it's nothing serious.
I also spoke with him again about the warranty of the synchronizer ring, then suddenly it was 1 year again on replaced parts.
Then it was in for inspection today, then I was just shown an internal slip from VW that the noise was normal.
I wanted to get something in writing, that was of course not possible because management does not allow it. Then I brought up the warranty of the synchronizer ring again and then the workshop manager suddenly said, when the one-year warranty you got at the beginning is over, this one also expires, unless you had paid something for it.
Very bad service, was the last time I was in there!!!”
Automatically translated · Show original
Ech ginn een Stär well manner kann een net ginn.
Ganz schlechten Service an Erklärungen, mir hunn am Juni 2025 eng Occasioun bei hinnen kaaf, dann kritt een 1 Joer Garantie um Motor an un der Boite.
Vum 2th an den 3th Gank schalten ass schweier gangen, meng Frendin dohin, hier Äntwert do ass näischt.
Dunn sinn ech dohin gangen, dunn gouf op emol de Syncron Rang gewiesselt.
Dunn war daat gutt, mir kruten an der Caisse gesoot op dem Steck wären lo zwee Joer Garantie.
Seit deem schleift/ rabellt eppes, ech denken an der Boite, den Chefatelier mengt et keim vun der Kupplung, wär awer näischt schlemmes.
Haat och nach mat him iwert Garantie vum Syncron Rang geschwaat, do war et op emol nach 1 Joer op ersaaten Stecker.
Dunn war en haut an Kontroll, dunn krutt ech sust een internen Ziedel vun VW gewissen dass den Kameidi normal wär.
Wollt eppes schreftlech kreien, daat wär natierlech net meiglech well Direktioun daat net erlaabt. Dunn hunn ech Garantie vum Syncron Rang nach engkeier ugeschwaat an dunn soot de Chef Atelier op emol, wann Garantie vun emgem Joer dei dir am Ufank krutt hudd riwer ass verfällt dei och, ausser dir hätt eppes dofir bezuelt.
Ganz schlechte Service, war fir Lescht wou ech dobannen war!!!
Response from the owner
Good customer service is important to us, which is why we ask you to contact our service manager by email. (garpauly@pt.lu) Thank you
Automatically translated · Show original
Ee gudde Service um Client ass ons wichteg dofir biede mir Iech eisen Serviceleiter per Mail ze kontakteieren. (garpauly@pt.lu) Merci
Jeff Gallelli
★★★★★5 out of 5Google review
“Do yourself a favor and bring your Audi/VW here for the required maintenance. The staff and mechanics will do their best to keep your beloved car running as long as it can without breaking the bank.”
Response from the owner
Team Pauly thanks you for your 5 star evaluation
greatman scatman
★★★★★5 out of 5Google review
“I have been bringing my Golf to Pauly-Losch for years and am very satisfied from the appointment scheduling to the pickup, whether for an inspection or other problems. I feel in very good hands, especially with Mr. Daum. I hope he doesn't retire too early.”
Automatically translated · Show original
ich bringe meinen Golf seit Jahren zu Pauly-Losch und bin ab der Terminvergabe bis zur Abholung sehr zufrieden, sei es wegen einer Inspektion oder anderer Probleme. Ich fühle mich insbesondere bei Herrn Daum in sehr guten Händen. Ich hoffe, er geht nicht all zu früh in Rente.
Response from the owner
Thank you very much for your 5-star review
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Rezenzion
Anne Benker
★★★★★5 out of 5Google review
“Wonderful”
Automatically translated · Show original
Wunderbar
Response from the owner
Team Pauly says thank you for your 5-star rating and wishes you a nice day.
Automatically translated · Show original
Team Pauly seet Merci fir är 5 Stäre Bewertung an wenscht Iech ee scheinen Daag.
Greg Schaack
★★★★★5 out of 5Google review
“Every thing was good”
Response from the owner
Team Pauly says Thank you for the 5 stars evaluation
Samanta Zamal
★☆☆☆☆1 out of 5Google review
“The salesman assisted me while walking around, without any willingness to make me an offer.”
Automatically translated · Show original
Vendedor me atendeu andando, sem qualquer vontade em me fazer uma oferta.
Response from the owner
Good customer service is important to us, which is why we ask you to contact us at garpauly@pt.lu.
Automatically translated · Show original
Ee gudde Service um Client ass ons wichteg dofir biede mir iech ons ennert garpauly@pt.lu ze kontakteieren.
Fabricio Coelho
★★★★★5 out of 5Google review
“My 3rd car was already from Garage Pauly Losch, never any problems, or if there were, they were solved to my complete satisfaction, I sold many of your cars to friends
Here I can only say, the youth has taken over 1:1, also in mentality
Luxembourgish garage with Luxembourgish management”
Automatically translated · Show original
Mein 3 ter Wagen war schon von der Garage Pauly Losch , nie probleme , oder wenn wurden Sie zufriedenst gelösst, ich habe Ihnen viele Wagen verkauft an Freunde
Hier kann ich nur sagen , die Jugend hat übernommen 1;1 auch mentalität
Luxemburger Garage mit Luxemburger Patronat
Response from the owner
Thank you very much for the 5-star rating and we look forward to your next visit. Team Pauly
Automatically translated · Show original
Mir soen Iech villmols Merci fir dei 5 Stären Bewertung an freen ons op ären nexte Besuch. Team Pauly
daniel nilles
★★★★★5 out of 5Google review
“When it comes to safety, I make no compromises, which is why I appreciate the installation of original spare parts with a manufacturer's warranty. Coupled with the practical tire service including storage, the garage offers me the perfect all-round worry-free package, where quality and reliability come first.”
Automatically translated · Show original
Bei der Sicherheit mache ich keine Kompromisse, deshalb schätze ich den Einbau von Original-Ersatzteilen mit Herstellergarantie. Gepaart mit dem praktischen Reifenservice inklusive Einlagerung bietet die Garage für mich das perfekte Rundum-sorglos-Paket, bei dem Qualität und Zuverlässigkeit an erster Stelle stehen.
Response from the owner
Thank you very much for the 5-star rating. Your Team Pauly
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung. Ihr Team Pauly
Ulrich Faber
★★★★★5 out of 5Google review
“Great advice, nice people and absolute pros when it comes to repair and painting!”
Automatically translated · Show original
Super Beratung, nette Leute und absolute Profis in Sachen Reparatur und Lackierung!
Response from the owner
Thank you very much for the 5-star rating. Team Pauly
Automatically translated · Show original
VIelen Dank für die 5 Sterne Bewertung. Team Pauly
Anna M. Pofalla
★★★★★5 out of 5Google review
“5 stars well deserved! For the good service and great handling, everything uncomplicated and well organized.”
Automatically translated · Show original
5 Sterne verdient! Für den guten Service und die tolle Abwicklung, alles unkompliziert und gut organisiert.
Response from the owner
Thank you very much for your 5-star rating
Automatically translated · Show original
Mir soen villmols Merci fir är 5 Stäre Bewertung
Lotta Zeczwicz
★★★★★5 out of 5Google review
“I highly appreciate that only high-quality original spare parts with a manufacturer's warranty are installed here!”
Automatically translated · Show original
Ich schätze es sehr, dass hier nur hochwertige Original-Ersatzteile mit Herstellergarantie verbaut werden!
Response from the owner
Team Pauly thanks you for your 5-star rating
Automatically translated · Show original
Team Pauly bedankt sich für Ihre 5 Sterne Bewertung
Anas Azimi
★★★★★5 out of 5Google review
“Great service with the tire change! The professional storage saves me space and I know that my tires are perfectly protected for the next season.”
Automatically translated · Show original
Super Service beim Reifenwechsel! Die professionelle Einlagerung spart mir Platz und ich weiß, dass meine Reifen für die nächste Saison perfekt geschützt sind.
Response from the owner
Team Pauly thanks you for the 5-star rating.
Automatically translated · Show original
Team Pauly bedankt sich für die 5 Sterne Bewertung.
Sandra Brand
★★★★★5 out of 5Google review
“Had a small dent, but that was no problem here. Thanks to the paintless dent repair, my VW looks perfect again, and without any repainting. The body specialists here are true professionals.”
Automatically translated · Show original
Hatte eine kleine Delle, aber das war hier kein Problem. Dank der lackierfreien Ausbeulung sieht mein VW wieder perfekt aus, und das ganz ohne Neulackierung. Die Karosseriespezialisten hier sind wahre Profis.
Response from the owner
Thank you for your 5-star rating
Automatically translated · Show original
Merci fir är 5 Stären Bewertung
Dominik Weindorf
★★★★★5 out of 5Google review
“The professional vehicle detailing transformed my car! It shines inside and out like on the first day - a perfect service for a great driving experience.”
Automatically translated · Show original
Die professionelle Fahrzeugaufbereitung hat meinen Wagen verwandelt! Er glänzt innen und außen wie am ersten Tag - ein perfekter Service für ein tolles Fahrgefühl.
Response from the owner
Thank you very much for your 5-star rating
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Bewertung
Tobi Lehmann
★★★★★5 out of 5Google review
“I found my used car at this garage and am very satisfied. Top condition, fair price and super good advice - here you buy with confidence.”
Automatically translated · Show original
Ich habe meinen Gebrauchtwagen bei dieser Garage gefunden und bin sehr zufrieden. Top Zustand, fairer Preis und eine super gute Beratung - hier kauft man mit Vertrauen.
Response from the owner
Team Pauly thanks you for your 5-star review
Automatically translated · Show original
Team Pauly bedankt sich für Ihre 5 Sterne Bewertung
Christine Kaiser
★★★★★5 out of 5Google review
“I am absolutely thrilled with my new VW! The advice at this garage was simply top-notch. I was able to configure my dream car using the configurator and the team really took the time to answer all my questions about the various new vehicle models.
If you are looking for a new VW, you definitely have to check this place out!”
Automatically translated · Show original
Ich bin absolut begeistert von meinem neuen VW! Die Beratung bei dieser Garage war einfach spitze. Ich konnte mein Traumauto über den Konfigurator zusammenstellen und das Team hat sich wirklich Zeit genommen, um alle meine Fragen zu den verschiedenen Neufahrzeug-Modellen zu beantworten.
Wer einen neuen VW sucht, muss unbedingt hier vorbeischauen!
Response from the owner
we thank you for the 5-star review.
Automatically translated · Show original
wir bedanken uns für die 5 Sterne Bewertung.
Felix Hoffmann
★★★★★5 out of 5Google review
“Whether it's a new VW model or a small repair - everything is just right here. Would come back anytime.”
Automatically translated · Show original
Ob neues VW Modell oder eine kleine Reparatur - hier passt einfach alles. Würde jederzeit wiederkommen.
Response from the owner
Thank you very much for the great 5-star review
Automatically translated · Show original
Vielen Dank für die tolle 5 Sterne Bewertung
Nils Stunt
★★★★★5 out of 5Google review
“Was very satisfied here. The team takes its time and gives very good advice. Gladly again in the future.”
Automatically translated · Show original
War hier sehr zufrieden. Das Team nimmt sich Zeit und berät sehr gut. Gerne in Zukunft wieder.
Response from the owner
Thank you very much for the 5-star review
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung
Jonas Lange
★★★★★5 out of 5Google review
“Highly recommend this garage!”
Automatically translated · Show original
Kann diese Garage wärmstens empfehlen!
Response from the owner
Thank you very much for your 5-star review
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Bewertung
Alina Mildenberger
★★★★★5 out of 5Google review
“Top garage!”
Automatically translated · Show original
Top Garage!
Response from the owner
Thank you very much for your 5-star review
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Bewertung
Nathalie Breustedt
★★★★★5 out of 5Google review
“I bought a new car here and am very happy with it. Advice was top-notch and the process was also very good.”
Automatically translated · Show original
Ich habe mir hier ein neues Auto gekauft und bin damit sehr glücklich. Beratung war top und der Ablauf war auch sehr gut.
Response from the owner
Thank you very much for the 5-star review
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung
Sandra Brandt
★★★★★5 out of 5Google review
“After a minor accident, I was quickly annoyed, but the garage handled it really professionally. Bodywork smooth, paint matched perfectly, and they even explained to me how the dent removal technique works.
Meanwhile, I discovered a few of the new VW models - they look even better in person. Clear recommendation!!”
Automatically translated · Show original
Nach einem kleinen Unfall war ich schnell genervt, aber die Garage hat das richtig professionell abgefangen. Karosserie glatt, Lack perfekt getroffen, und sie haben mir sogar erklärt, wie die Ausbeultechnik funktioniert.
Währenddessen habe ich ein paar der neuen VW Modelle entdeckt - die sehen live nochmal besser aus. Klare Empfehlung!!
Response from the owner
Thank you very much for the 5-star review
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung
Jakob Arnold
★★★★★5 out of 5Google review
“The advice here was calm, friendly and very competent. I am still very satisfied with my car purchase!”
Automatically translated · Show original
Die Beratung hier war ruhig, freundlich und sehr kompetent. Bin immer noch sehr zufrieden mit meinem Autokauf!
Response from the owner
Thank you very much for the 5-star review
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung
Alex Pohl
★★★★★5 out of 5Google review
“I picked up my new VW directly here and was thrilled from the start. The handover was relaxed, nothing rushed, everything was explained to me in peace. After that, I immediately made an appointment for the first minor service and that also went smoothly. You can just tell that the mechanics really know what they are doing and don't do things by halves.”
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Ich habe meinen neuen VW direkt hier abgeholt und war von Anfang an begeistert. Die Übergabe war entspannt, nichts überstützt, alles wurde mir in Ruhe erklärt. Danach habe ich gleich noch einen Termin für die erste kleine Wartung gemacht und auch das lief reibunglos. Man merkt einfach, dass die Mechaniker wirklich Ahnung haben und keine halben Sachen machen.
Response from the owner
We thank you for the 5-star review.
Automatically translated · Show original
Wir bedanken uns für die 5 Sterne Bewertung.
Maria Herzog
★★★★★5 out of 5Google review
“I got myself a new VW T-Roc here and I am still completely satisfied.”
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Ich habe mir hier einen neuen VW T-Roc geholt und bin immer noch rundum zufrieden.
Response from the owner
We thank you for the 5-star review.
Automatically translated · Show original
Wir bedanken uns für die 5 Sterne Bewertung.
Konstantin Neu
★★★★★5 out of 5Google review
“For my annual service, I've been driving a bit further for some time now because I simply feel in the best hands here. The mechanics take their time, go through what they did with me, and you notice immediately when driving afterwards that everything was set up properly. Also, the spare parts have always been original VW and directly available so far. This reliable process gives me a good feeling, which is why I remain loyal to the garage.”
Automatically translated · Show original
Für meinen jährlichen Service fahre ich seit einiger Zeit extra ein Stück weiter, weil ich mich hier einfach am besten aufgehoben fühle. Die Mechaniker nehmen sich Zeit, gehen mit mir durch, was sie gemacht haben, und man merkt beim Fahren danach sofort, dass alles ordentlich eingestellt wurde. Auch die Ersatzteile waren bisher immer original VW und direkt verfügbar. Dieser zuverlässige Ablauf gibt mir ein gutes Gefühl, deshalb bleibe ich der Garage treu.
Response from the owner
Thank you very much for your 5-star review.
Automatically translated · Show original
Vielen Dank für Ihre 5 Sterne Bewertung.
Oskar Döring
★★★★★5 out of 5Google review
“My bumper had a decent dent in it and I was already annoyed before I even asked anyone. At the garage, they took a calm look at it and directly explained to me which solution made the most sense. The repair was faster than expected and you really can't see anything anymore.
Really grateful for how uncomplicated everything went.”
Automatically translated · Show original
Meine Stoßstange hatte eine ordentliche Delle drin und ich war schon genervt, bevor ich überhaupt jemanden gefragt habe. In der Garage haben sie sich die Sache ruhig angeschaut und mir direkt erklärt, welche Lösung am meisten Sinn macht. Die Reparatur ging schneller als gedacht und man sieht wirklich nichts mehr.
Bin wirklich dankbar, wie unkompliziert das alles lief.
Response from the owner
Team Pauly thanks you for the 5-star review
Automatically translated · Show original
Team Pauly bedankt sich für die 5 Sterne Bewertung
Tanja Fiedler
★★★★★5 out of 5Google review
“Top garage! Fast service, professional and honest team. Impeccable work and normal prices.”
Automatically translated · Show original
Garage au top ! Service rapide, équipe professionnelle et honnête. Travail impeccable et prix normaux.
Response from the owner
Thank you very much for your 5-star review.
Automatically translated · Show original
Merci beaucoup pour votre évaluation de 5 étoiles.
Joe Geronzi
★★★☆☆3 out of 5Google review
“I have never left a 1-star review before, but Garage Pauly-Losch in Strassen has managed to earn one. [Edit: I added two stars because the manager called me this morning after having read this review. He offered to wave the service fees for an oil change if I bring my own oil and filter, or to find another suitable solution if I do the oil change elsewhere. In this regard, the manager was polite, helpful and willing to find a solution to this issue with me, which is very much appreciated along with the fact that he monitors and reacts to Google reviews.] This review specifically refers to the mechanics part, since I cannot speak about the experience when buying a car from them. I've frequented this garage about 4-5 times in the past, but never left a review since the experience was mediocre, meaning neither good nor bad. I can attest to some of the other reviews, for example regarding the long time for simple inspections, but that never bothered me too much. This time, I went for a routine inspection and they topped off my oil. So far so good, this is to be expected. However, the bill stated that they used the wrong engine oil. You don't have to be a mechanic to know that the wrong oil can be disastrous for the engine. While this was just a top-off, the wrong oil is still bad for the engine. When you go to a VW garage and accept the higher prices compared to their competitors, you also expect them to at least put the right oil in their engine. When I pointed this out, the relationship manager went to the back to talk to the mechanics. When he came back, he told me that no, the mechanic specifically remembers having put the right oil in my car, it's just that they typed it wrongly in the bill. Since this seemed like a simple cope out to me, i asked them to then at least write on the bill what he just told me. Apparently, they could not do that, the manager had already left and it seems he's the only one allowed to do that. It took me 45 minutes going back-and-forth with the relationship manager to dispute the fact that they had used the wrong oil. It was not about the money since the top-off was only around 10€, but the principle that they would not admit to having made a mistake, or if they had indeed put in the right oil despite what is stated on the bill, writing down that fact to certify what had happened. During the discussion, the relationship manager rudely cut me off to reprimand me for using the informal 'you' (meaning 'du' instead of 'dier' in Luxembourgish), despite me using the formal version throughout the previous 40 minutes and slipping just once. Apparently, he considers the informal you as highly disrespectful, and according to him, I owe him my respect because of his age. Then he tells me I have no proof that they used the wrong oil, despite me literally holding the bill stating which oil was used. Oh, and when he asked to hold the bill, he took it away so I could not reach it and refused to hand it back to me afterwards, until I pay it. Overall, this was a very negative experience at garage Pauly-Losch, eclipsing any potential 'goodwill' from a mediocre to okay-ish experience in the past with them. This showed me that the garage is unprofessional and potentially unqualified (using the wrong oil for a VW). Had I opted for a full oil change and not reviewed the bill, they could have wrecked my engine, which would have meant a 5-figures repair for me. I will never go back there, since there are plenty of other choices for routine inspection and maintenance, a lot of which are cheaper. The headache of dealing with them when something goes wrong is absolutely not worth it.”
Automatically translated · Show original
I have never left a 1-star review before, but Garage Pauly-Losch in Strassen has managed to earn one.
[Edit: I added two stars because the manager called me this morning after having read this review. He offered to wave the service fees for an oil change if I bring my own oil and filter, or to find another suitable solution if I do the oil change elsewhere. In this regard, the manager was polite, helpful and willing to find a solution to this issue with me, which is very much appreciated along with the fact that he monitors and reacts to Google reviews.]
This review specifically refers to the mechanics part, since I cannot speak about the experience when buying a car from them.
I've frequented this garage about 4-5 times in the past, but never left a review since the experience was mediocre, meaning neither good nor bad. I can attest to some of the other reviews, for example regarding the long time for simple inspections, but that never bothered me too much.
This time, I went for a routine inspection and they topped off my oil. So far so good, this is to be expected. However, the bill stated that they used the wrong engine oil. You don't have to be a mechanic to know that the wrong oil can be disastrous for the engine. While this was just a top-off, the wrong oil is still bad for the engine. When you go to a VW garage and accept the higher prices compared to their competitors, you also expect them to at least put the right oil in their engine.
When I pointed this out, the relationship manager went to the back to talk to the mechanics. When he came back, he told me that no, the mechanic specifically remembers having put the right oil in my car, it's just that they typed it wrongly in the bill. Since this seemed like a simple cope out to me, i asked them to then at least write on the bill what he just told me. Apparently, they could not do that, the manager had already left and it seems he's the only one allowed to do that.
It took me 45 minutes going back-and-forth with the relationship manager to dispute the fact that they had used the wrong oil. It was not about the money since the top-off was only around 10€, but the principle that they would not admit to having made a mistake, or if they had indeed put in the right oil despite what is stated on the bill, writing down that fact to certify what had happened.
During the discussion, the relationship manager rudely cut me off to reprimand me for using the informal 'you' (meaning 'du' instead of 'dier' in Luxembourgish), despite me using the formal version throughout the previous 40 minutes and slipping just once. Apparently, he considers the informal you as highly disrespectful, and according to him, I owe him my respect because of his age.
Then he tells me I have no proof that they used the wrong oil, despite me literally holding the bill stating which oil was used. Oh, and when he asked to hold the bill, he took it away so I could not reach it and refused to hand it back to me afterwards, until I pay it.
Overall, this was a very negative experience at garage Pauly-Losch, eclipsing any potential 'goodwill' from a mediocre to okay-ish experience in the past with them. This showed me that the garage is unprofessional and potentially unqualified (using the wrong oil for a VW). Had I opted for a full oil change and not reviewed the bill, they could have wrecked my engine, which would have meant a 5-figures repair for me.
I will never go back there, since there are plenty of other choices for routine inspection and maintenance, a lot of which are cheaper. The headache of dealing with them when something goes wrong is absolutely not worth it.
Fabio saleen
★★★★★5 out of 5Google review
“Pleasant service, good advice.”
Automatically translated · Show original
Service agréable, bon conseil.
Response from the owner
Thank you for your 5-star review. We wish you a pleasant day.
Automatically translated · Show original
Merci pour votre évaluation 5 étoiles. Nous vous souhaitons une agréable journée.
William Depiesse
★★★★★5 out of 5Google review
“I got to know the garage through a collaboration and was immediately impressed by the warm welcome. The team is very friendly and open – you can feel that there is a good atmosphere here.”
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Ich habe die Garage im Rahmen einer Zusammenarbeit kennengelernt und war sofort vom herzlichen Empfang beeindruckt. Das Team ist sehr sympathisch und offen – man spürt, dass hier ein gutes Miteinander herrscht.
Response from the owner
Thank you very much for the 5-star review.
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung.
Benedikt HEINEN
★★★★★5 out of 5Google review
“Sometimes things go wrong and it can be very frustrating. In my case, the windshield replacement at Garage A. Pauly Losch initially had several issues, including scratches on the interior A-pillar trims and visible adhesive from the installation. However, thanks to the professionalism and personal dedication of my contact person, Mr. Michael Daum, all the problems were identified and resolved. The final result is absolutely satisfactory. I truly appreciate his effort in ensuring everything was corrected.”
Automatically translated · Show original
Sometimes things go wrong and it can be very frustrating. In my case, the windshield replacement at Garage A. Pauly Losch initially had several issues, including scratches on the interior A-pillar trims and visible adhesive from the installation.
However, thanks to the professionalism and personal dedication of my contact person, Mr. Michael Daum, all the problems were identified and resolved. The final result is absolutely satisfactory. I truly appreciate his effort in ensuring everything was corrected.
Response from the owner
Team Pauly thanks you for the 5 stars evaluation and we wish you a nice day.
Dimitris Malamos
★★★★★5 out of 5Google review
“Matthias was very nice and informative.”
Automatically translated · Show original
Matthias war sehr nett und aufklärend.
Response from the owner
Team Pauly thanks you for the 5-star review and passes the compliment on to Matthias.
Automatically translated · Show original
Team Pauly bedankt sich für die 5 Sterne Bewertung und gibt das Kompliment an Matthias weiter.
sam schmidtal
★★★★★5 out of 5Google review
“A family business where you are not just a number as a customer and one of the reasons why a Volkswagen has been in my driveway for years.
Reliable, friendly, competent and above all honest.
Whether new car, used car or repair, highly recommended.”
Automatically translated · Show original
Ein Familienbetrieb,wo man als Kunde nicht nur irgendeine Nummer ist und einer der Gründe,warum seit Jahren ein Volkswagen in meiner Einfahrt steht.
Zuverlässig, Freundlich, Kompetent und vor allem Ehrlich.
Ob Neuwagen, Gebrauchtwagen oder Reparatur, nur zu Empfehlen.
Response from the owner
A big thank you for your 5-star review. Team Pauly
Automatically translated · Show original
Ee grousse Merci fir är 5 Stären Bewertung. Team Pauly
Solaya Solveig Forget Wagner
★★★★★5 out of 5Google review
“Very good service I recommend !!!”
Automatically translated · Show original
Tres bon service je recommande !!!
Response from the owner
Thank you for your 5 stars evaluation. Team Pauly
Automatically translated · Show original
Merci pour votre 5 étoiles évaluation. Team Pauly
Tiago Rocha
★★★★★5 out of 5Google review
“Top garage!”
Automatically translated · Show original
Garage au top !
Response from the owner
Thank you very much. Team Pauly
Automatically translated · Show original
Merci beaucoup. Team Pauly
Alexis Litzenbourger
★★★★★5 out of 5Google review
“Super garage ✅”
Response from the owner
Thank you very much. Team Pauly
Automatically translated · Show original
Merci beaucoup. Team Pauly
Mathis Figini
★★★★★5 out of 5Google review
“Professional and close service. Special thanks to Mr.Daum”
Response from the owner
Big thanks for your 5 stars evaluation. Team Pauly
Gabriel Martínez Romero
★★★★★5 out of 5Google review
“Very good service and very friendly and helpful staff”
Automatically translated · Show original
Sehr guter Service und sehr freundliches und hilfsbereites Personal
Response from the owner
Team Pauly says thank you very much for your 5 stars rating
Automatically translated · Show original
Team Pauly seet villmols Merci fir är 5 Stären Bewertung
Christiane Wagner
★★★★☆4 out of 5Google review
“Very competent garage, irreproachable customer service and exemplary follow-up of the work.
Following a rejection at the technical inspection, I had to undertake quite significant and expensive modifications from a mechanical point of view (engine removal, replacement of turbos, new particulate filters, etc.). The price was fair and some adjustment and overhaul work was carried out at the same time, at no extra cost. The completion times were more than reasonable and the information on the progress of the work (orders, completion dates, etc.) was scrupulously provided, in this case by Mr. Daum.
The technical re-inspection was passed without any worries.
VW garage to recommend.”
Automatically translated · Show original
Garage très compétent, service client irréprochable et suivi des travaux exemplaire.
Suite à un rejet au niveau du contrôle technique, je devais faire entreprendre des modifications assez importantes et coûteuses d’un point de vue mécanique (sortie du moteur, remplacement des turbos, nouveaux filtres à particules, etc.). Le prix était correct et certains travaux d’ajustage et de révision ont été effectués en même temps, sans frais supplémentaires. Les délais de réalisation étaient plus que convenables et l’information du suivi des travaux (commandes, dates de réalisation, etc.) était assurée de manière scrupuleuse, en l’occurrence par M. Daum.
Le recontrôle technique a été passé sans le moindre souci.
Garage VW à recommander.
Response from the owner
We thank you for your rating and wish you a pleasant day.
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Nous vous remercions pour votre évaluation et nous vous souhaitons une agréable journée.
Pascal PETERS
★★★★★5 out of 5Google review
“I am very satisfied with the garage. The service around the car was very good. The staff tried to help me quickly and in a friendly manner. Especially worth mentioning is that unexpected repairs could be fixed immediately. In any other garage, it would have taken me days. Many thanks to the team - you helped a customer a lot again! 5 STARS”
Automatically translated · Show original
Ich bin sehr zufrieden mit der Garage. Der Service rund ums Auto war sehr gut.Schnell und freundlich probierten die Mitarbeiter mir zu helfen.Besonders erwähnenswert ist das angefallene Reparaturen die nicht geplant waren, sofort repariert werden konnte. In jeder anderen Garage hätte ich Tage dafür benötigt.Vielen Dank an das Team -Ihr habt einen Kunden wieder sehr geholfen! 5 STERNE
Response from the owner
Thank you very much for the 5-star rating
Automatically translated · Show original
Vielen Dank für die 5 Sterne Bewertung
manuel lames
★☆☆☆☆1 out of 5Google review
“DO NOT COME HERE! Don’t be fooled by the fake ratings. They are incompetent and waste your time and money. They charge us without fixing the car and keeps asking us to go back there without solving any problems. Unless your day job is dealing with garages, forget it.”
Response from the owner
Thanks for your rating but unfortunately we cannot identify you in our customer files. Please contact us under garpauly@pt.lu.
Akx H
★★★★★5 out of 5Google review
“Very good garage”
Automatically translated · Show original
Tres Bon garage
Response from the owner
Thank you very much for your 5-star rating and we wish you a good day.
Automatically translated · Show original
Merci beaucoup pour votre évaluation de 5 étoiles et nous vous souhaitons une bonne journée.
paolo francesco
★☆☆☆☆1 out of 5Google review
“I had a horrible experience at this garage. The workers were incredibly rude and unprofessional from the start. My car was with them for almost THREE MONTHS with zero updates, and every time I called for an update, they were dismissive and unhelpful. On top of that, they added a bunch of unnecessary charges to the final bill, clearly trying to take advantage of me just because I’m young and probably assumed I wouldn’t notice. Thankfully, after an adult stepped in and talked to them, they begrudgingly adjusted the price. But honestly, this place was a complete headache and I wouldn’t trust them again. Avoid at all costs!”
Liu Johnny
★★★★★5 out of 5Google review
“Excellent service and verx polite people”
Response from the owner
Team Pauly thanks you for the 5 stars evaluation and we wish you a pleasant day.
Gee Emmaaa
★☆☆☆☆1 out of 5Google review
“Unprofessional! They kept my car for 9 hours just for oil and battery change. Prices are expensive. I asked an invoice so that I can transfer the money from my bank account. They refused and said that they keep cars, until they get paid. A lady (who were defined as chief) started to yell at me uncontrollably, just because I asked why I cannot pay by bank transfer. Never going there again 😊”
Response from the owner
Dear Mr. Mammadov. First of all, we would like to make it clear that it wasn't just an oil change with a battery change, but an inspection with an oil change, a brake fluid change and a transmission oil change. And a battery check and change. You criticize our payment terms. As a customer who visited us for the first time, you probably didn't see the notices indicating that the bill must be paid when the vehicle is picked up. This is explained in 2 notices, and the general terms and conditions are also posted where this is also mentioned. Immediate payment is also included on the order you signed. Unfortunately, even after repeated explanations, you did not understand that these are our terms and conditions and that we cannot decide against them on a first-time visit. Sorry for that.
Ruslan Mammadov
★★★★★5 out of 5Google review
“Garage with impeccable service. Reasonable prices.”
Automatically translated · Show original
Garage avec un Service impeccable. Prix raisonnables.
Response from the owner
Thank you very much
Automatically translated · Show original
Merci beaucoup
Gonçalvesmateus Ricardo
★★★★★5 out of 5Google review
“Very good garage. Good service.”
Automatically translated · Show original
Très bon garage. Bon service.
Response from the owner
Thank you very much
Automatically translated · Show original
Merci beaucoup
Mario Marques
★★★★★5 out of 5Google review
“very professional garage in the automotive field”
Automatically translated · Show original
garage très professionnel dans le domaine automobile
Response from the owner
Thank you very much for your 5-star rating.
Automatically translated · Show original
Merci beaucoup pour votre évaluation 5 étoiles.
Eugenio Gouveia
★★★★★5 out of 5Google review
“Top service.”
Automatically translated · Show original
Service au top.
Response from the owner
We thank you very much for the 5 stars review
Automatically translated · Show original
Mir soen villmols Merci fir dei 5 Stäre Bewertung
Licinia santos
★★☆☆☆2 out of 5Google review
“My experience with the dealership Garage Pauly Losch SARL in Strassen was mixed, with several aspects leaving much to be desired, especially regarding formality and customer service.
First of all, I noticed a significant lack of formality in the purchasing and service processes. For example, the purchase contract for my car did not include a delivery date, which caused uncertainty for me from the very beginning. Furthermore, I had to push multiple times to receive a written confirmation of the sales invoice, which I consider a basic standard for any transaction of this kind.
Another concerning issue is the handling of customer satisfaction surveys. These surveys, which are essential for measuring and improving service, were not sent out within the specified timeframe. This shows a lack of commitment to customer feedback and a general attitude of lack of empathy from the dealership's staff.
The after-sales service was also disappointing. My vehicle showed issues with the infotainment system, and instead of proactively addressing the problem, the dealership's team seemed more interested in finding excuses not to serve me. It was necessary to escalate my complaints to the importer in Luxembourg and to VW Nutzfahrzeuge in Germany to receive a satisfactory response.
Despite these issues, I am satisfied with my VW, which has met my expectations in terms of performance. However, my experience with the service at Garage Pauly Losch SARL stands in stark contrast to the one I had at Garage Kieffer in Steinfort, where the customer service was significantly better and more reliable.”
Automatically translated · Show original
Meine Erfahrung mit dem Autohaus Garage Pauly Losch SARL in Strassen war gemischt, wobei es mehrere Aspekte gibt, die zu wünschen übrig lassen, insbesondere in Bezug auf Formalität und Kundenservice.
Zunächst stellte ich eine erhebliche mangelnde Formalität in den Kauf- und Serviceprozessen fest. Zum Beispiel enthielt der Kaufvertrag für meinen Auto kein Lieferdatum, was von Anfang an Unsicherheit bei mir auslöste. Darüber hinaus musste ich mehrfach darauf drängen, eine schriftliche Bestätigung der Verkaufsrechnung zu erhalten, was ich als grundlegenden Standard bei jeder Transaktion dieser Art betrachte.
Ein weiteres besorgniserregendes Thema ist der Umgang mit den Kundenzufriedenheitsumfragen. Diese Umfragen, die wesentlich sind, um den Service zu messen und zu verbessern, wurden nicht innerhalb des festgelegten Zeitraums versendet. Dies zeigt ein mangelndes Engagement für Kundenfeedback und eine allgemeine Haltung der Empathielosigkeit seitens des Personals des Autohauses.
Auch der After-Sales-Service war enttäuschend. Mein Fahrzeug zeigte Probleme mit dem Infotainmentsystem, und anstatt das Problem proaktiv anzugehen, schien das Team des Autohauses mehr daran interessiert zu sein, Ausreden zu finden, um mich nicht zu bedienen. Es war notwendig, meine Beschwerden an den Importeur in Luxemburg und an VW Nutzfahrzeuge in Deutschland weiterzuleiten, um eine zufriedenstellende Antwort zu erhalten.
Trotz dieser Probleme bin ich mit meinem VW zufrieden, der meine Erwartungen in Bezug auf die Leistung erfüllt hat. Meine Erfahrung mit dem Service des Garage Pauly Losch SARL steht jedoch in starkem Kontrast zu der, die ich im Garage Kieffer in Steinfort gemacht habe, wo der Kundenservice deutlich besser und zuverlässiger war.
Augusto Acosta Barbosa
★★★★★5 out of 5Google review
“Very satisfied !
My family and myself own 6 Volkswagen all purchased at Garage Pauly-Losch . We are customers for more than 30 years.
We never, and I insist never had a bad experience.
The technical team is always ready to serve and does an excellent job.
Yesterday my wife had a flat tire. We somewhat managed to get to the garage and today et 9:30 A.M. we were informed that the repaired car was ready.
In the past some « small accident occurrences » were quickly repaired within less than 3 workdays.
We appreciate the contact with the management, the vendors and the technical staff from the mechanical workshop.
Especially our 18 year old EOS Cabriolet requires some more attention. Garage Pauly deserves in a very professionnal and skillful manner.
I can only recommend Garage Pauly-Losch according to my (our) very positive experiences.”
Response from the owner
Dear Mr. Schneider we are glad to hear abour your satisfaction for our team and services. It is a great pleasure to all of our team to serve you and to take care of your cars. We wish you a good day.
Jacques Schneider
★☆☆☆☆1 out of 5Google review
“Very, very negative.
Fickle, tense salesman...
Not welcoming at all.
Not possible to get a glass of water to drink in this hot weather.”
Automatically translated · Show original
Très très négatif.
Vendeur volage crispé...
Pas accueillant du tout.
Pas possible d'y avoir un verre d'eau à boire en cette période de chaleur.
Response from the owner
Hello, unfortunately we cannot find you in our customer files under the name Laqueenmarinette. We apologize for your bad experience and kindly ask you to contact us at garpauly@pt.lu. We wish you a pleasant day.
Automatically translated · Show original
Bonjour malheureusement on ne vous retrouve pas dans nos fichiers clients sous le nom Laqueenmarinette. Nous nous excusons pour votre mauvaise expérience et nous vous prions de nous contacter sous garpauly@pt.lu. Nous vous souhaitons une agréable journée.
Laqueenmarinette
★★★★★5 out of 5Google review
“VW dealership, with customer service, body shop, mechanics, and tire change service, new and used vehicles, an excellent place in the heart of Strassen to visit.”
Automatically translated · Show original
Concessionária VW, com sevicos de atendimento à clientes, funilaria, mecanica, e servico de troca de pneus, veículos novos e de ocasião, um excelente lugar no coração de Strassen a ser visitado.
Response from the owner
We thank you for your 5-star rating and wish you a pleasant day
Automatically translated · Show original
Nous vous remercions pour votre évaluation de 5 étoiles et nous vous souhaitons une agréable journée
Ronilson Vieira
★★★★★5 out of 5Google review
“Simply a great business with dedicated employees. Top service. Pleasant working atmosphere and more. Regarding my photos:
There is nothing like OEM replacement parts, here for the drive shafts for my race Corrado, absolutely best experiences with them.
Even rare parts for my Audi S4 5 cyl. 20V Turbo-Quattro were still obtainable.
And my truly beloved daily, my UPiii, -so the UP GTI, is in the best hands here. I am completely satisfied 😉”
Automatically translated · Show original
Einfach toller Betrieb mit engagierten Mitarbeitern. Top Service. Angenehmes Betriebsklima und mehr. Zu meinen Fotos:
Es geht nichts über Serien-Ersatzteile, hier für die Antriebswellen für mein Renn-Corrado, absolut beste Erfahrungen damit.
Auch seltene Teile für mein Audi S4 5 Zyl. 20V Turbo- Quattro waren noch zu bekommen.
Und mein echt geliebter Daily, mein UPiii, -also der UP GTI, ist hier in besten Händen. Bin rundum zufrieden 😉
Response from the owner
We thank you very much for your 5-star rating
Automatically translated · Show original
Wir bedanken uns ganz herzlich für Ihre 5 Sterne Bewertung
Servicio correcto. Pequeño. Falta atención comercial
Response from the owner
Buenos dias, we thank you for your evaluation, Unfortunately we cannot find you between our customers with the name mentionned. So please let us know what happend to see what we can do better next time.
Eolo 500
★★★★★5 out of 5Google review
“My VW Golf 7 had a dash rattle and it was really annoying to drive the car due to the squeaking noise and somehow I thought to give a try at Garage A. Pauly-Losch and a Service Executive by name 'Michael DAUM' came to my rescue.
Mr. Michael and the technical expert were extremely proficient and skillful in identifying the root cause of the issue and in fixing the dash rattle in couple of hours.
I am extremely delightful and take this opportunity to thank Mr. Michael from the bottom of my heart for the brilliant job they did in fixing the problem.
I'm thrilled for his dedication, expertise, professionalism, and commitment in providing exceptional service are indeed appreciated.
Thank you once again for the splendid job:)”
Response from the owner
We thank you very much for this 5 stars evaluation and are happy that our services pleased you.
We wish you a happy day.
Team Pauly
Shreya Kumari
★★★★★5 out of 5Google review
“During our transit, we were able to find quick and competent help here. Many thanks to Mr. Daum, who made a special effort and has excellent expertise. Despite a full garage, he took care of our problem without further ado, squeezed us in between all the appointments and had a diagnosis carried out. Thumbs up!”
Automatically translated · Show original
Auf unserer Durchreise konnten wir hier schnelle und kompetente Hilfe finden. Vielen Dank an Herrn Daum, der sich besonders bemüht hat und eine hervorragende Expertise aufweist. Trotz voller Garage, hat er sich kurzerhand unserem Problem angenommen, uns zwischen alle Termine eingeschoben und eine Diagnose durchführen lassen. Daumen hoch!
Response from the owner
Dear Mr. Wendt, We thank you very much for your 5-star review. Customer service is very important to us and we are pleased that we could help you.
Automatically translated · Show original
Sehr geehrter Herr Wendt, Wir bedanken uns ganz herzlich für Ihre 5 Sterne Bewertung. Der Kundenservice liegt uns sehr am Herzen und wir freuen uns dass wir Ihnen helfen konnten.
Max
★☆☆☆☆1 out of 5Google review
“Terrible experience. We were told to be there on a thursday with no specific time indication. The car should have been ready the next day. When I got there at 4pm I was told I should come back in 2 weeks since I was "too late". I first had to face a very rude staff member before finally talking to a very reasonable manager.
Sadly, when the car finally got "fixed" part of the problem remained. A couple of months afterwards we got 2 reminders that the bill wasn't paid although it clearly was. After reminding them twice, we hope that this was it. Hopefully we never have to deal with them again.”
Response from the owner
Dear customer,
thank you very much for taking the time to rate us.
Your opinion is very important to us and we are constantly striving to optimize our service.
However, we could not find you in our customer database, so we kindly ask you to send us an email to garpauly@pt.lu with your contact details.
A manager will get in touch with you to clarify your problem.
Automatically translated · Show original
Sehr geehrter Kunde,
herzlichen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.
Ihre Meinung ist uns sehr wichtig und wir sind stetig bemüht unseren Service zu optimieren.
Jedoch konnten wir Sie nicht in unseren Kundendaten finden deshalb bitten wir sie uns eine E-Mail an garpauly@pt.lu mit Ihren Kontaktdaten zuzuschicken.
Ein Manager wird sich mit Ihnen in Verbindung setzen, um Ihr Problem zu klären.
Gilles Noesen
★★★★★5 out of 5Google review
“Best service in Luxembourg, very attentive to its customers.”
Automatically translated · Show original
Meilleur service au Luxembourg, très à l’écoute de ses clients.
Response from the owner
We thank you for the 5 stars and we wish you a pleasant evening.
Automatically translated · Show original
Nous vous remercions pour les 5 étoiles et nous vous souhaitons une agréable soirée.
Fabio Teixeira
★★★★★5 out of 5Google review
“Quick handling and a warm welcome during the diagnosis of my car.
Thank you.”
Automatically translated · Show original
Prise en charge rapide et bon accueil lors du diagnostique de ma voiture.
Merci.
Response from the owner
Thank you for the 5 stars evaluation. We wish you a pleasant day.
Automatically translated · Show original
Merci pour la 5 étoiles évalutation. Nous vous souhaitons une agréable journée.
Charlie Depaepe
★★★★★5 out of 5Google review
“Despite many staff being on holiday, Michael was helpful helping to diagnose an alternator problem of my Transporter.”
Response from the owner
Dear Mr. Bailey. We thank you for the 5 stars estimation. It was us a pleasure to help you. We will forward your message to Michael.
Richard Bailey
★★★★★5 out of 5Google review
“Very good service, battery breakdown this afternoon, they came directly to pick up the car, 45 minutes later I left with peace of mind
Really to recommend”
Automatically translated · Show original
Très bon service, panne de batterie cet après midi , ils sont venus directement chercher la voiture, 45 mn après je repartais l’esprit tranquille
Vraiment a recommander
Response from the owner
Thank you very much Mrs. Servais for this 5 stars evaluation. We wish you a pleasant day.
Automatically translated · Show original
Merci beaucoup Madame Servais pour cette 5 étoiles évaluations. Nous vous souhaitons une agréable journée.
Claudine SERVAIS
★★★★★5 out of 5Google review
“Customer for more than 10 years, I have no complaints”
Automatically translated · Show original
Client depuis plus de 10 ans, je n ai rien à redire
Response from the owner
Thank you Mr. Jacqmin for this beautiful 5 stars evaluation. We wish you a pleasant day.
Automatically translated · Show original
Merci Monsieur Jacqmin pour cette belle évaluation de 5 étoiles. Nous vous souhaitons une agréable journée.
Rocky Balboa (L étalon Italien)
★★★★★5 out of 5Google review
“I have only been a customer at Garage A. Pauly-Losch for a very short time and so far I have not regretted for a single moment having chosen this family business on a human scale (to buy my very first Volkswagen there!).”
Automatically translated · Show original
Je ne suis client que depuis très peu de temps au Garage A. Pauly-Losch et n’ai jusqu’ici pas regretté un seul instant d’avoir choisi cette entreprise familiale à taille humaine (pour y acheter ma toute première Volkswagen !).
Response from the owner
Hello Mr. Molitor,
The entire team at Garage Pauly thanks you for your 5-star rating and remains at your entire disposal. We wish you a pleasant day.
Automatically translated · Show original
Bonjour Monsieur Molitor,
Toute l'équipe du Garage Pauly vous remercie pour votre évaluation de 5 étoiles et reste à votre entIère disposition. Nous vous souhaitons une agréable journée.
Gilbert Molitor
★★★★☆4 out of 5Google review
“Quick, polite service. Several good English speakers. Not cheap.”
Response from the owner
Thank you for your evaluation.
Simon
★★★★★5 out of 5Google review
“Excellent service, it’s very efficient and the staff is very friendly in manners. Trustworthy garage to leave your car without any doubt”
Response from the owner
Many thanks for the 5 stars. It is us a pleasure to have you as customer. We wish you a good day.
Javier MD
★★★★★5 out of 5Google review
“Good advice, friendly and helpful and good service”
Automatically translated · Show original
Gute Beratung freundlich und hilfbereit und guter service
Response from the owner
Thank you very much for the 5-star rating. We wish you a nice day.
Automatically translated · Show original
Villmols Merci fir dei 5 Stäre Bewertung. Mir wenschen Iech ee scheinen Daag.
JACK WELTER
★☆☆☆☆1 out of 5Google review
“First experience first disappointment on the spare parts side lack of politeness thank you”
Automatically translated · Show original
Première expérience première déception cote pièce détaché manque de politesse merci
Response from the owner
Thank you for your review. However, we can find no trace of your visit to our garage. Please send us an email at garpauly@pt.lu with your contact details. A manager will get in touch with you to clarify your problem. Our customers' satisfaction is close to our heart.
Automatically translated · Show original
Merci pour votre évaluation. Toutefois nous trouvons aucune trace de votre visite dans notre garage. Merci de bien vouloir nous envoyer un mail au garpauly@pt.lu avec vos coordonnées. Un responsable va se mettre en contact avec vous pour clarifier votre problème. La satisfaction de nos clients nous tient à coeur.
aziz mhd
★★★★★5 out of 5Google review
“A very good Volkswagen garage! Seriousness, quality and impeccable customer service! Mr Daum is particularly attentive to his customers: a big thank you to him 🙏”
Automatically translated · Show original
Un très bon garage Volkswagen ! Du sérieux, de la qualité et un service client irréprochable ! Mr Daum est particulièrement à l’écoute de ses clients : un grand merci à lui 🙏
Response from the owner
Thank you for your 5 star rating.
Team Pauly
Automatically translated · Show original
Nous vous remercions pour votre 5 étoiles évaluation.
Team Pauly
Nathalie DELANDES
★★★★★5 out of 5Google review
“The entire team and customer advice were more than satisfactory Very friendly staff : ))”
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Das gesamte Team und die Kundenberatung waren mehr als zufriedenstellend Sehr freundliches Personal : ))
Response from the owner
Team Pauly thanks you very much for the 5-star rating
Automatically translated · Show original
Team Pauly seet Villmols Merci fir dei 5 Stären Bewertung
Ken Michaux
★☆☆☆☆1 out of 5Google review
“Big fail when it comes to service.
A 2-hour check-up with a pre-booked appointment requires the full day. Also, I had to call several times during the day and I had to wait for at least 5 minutes for them to finally tell me that my car is ready and I can pick it up from the gas station near by.
What happened to ‘We will call you when the car is ready’?”
Response from the owner
Hello, first of all we thank you for your review. As discussed on the phone, we apologize for the misunderstandings and hope to see you again on our premises.
Automatically translated · Show original
Bonjour, tout d'abord nous vous remercions pour votre évaluation. Comme discuté au téléphone nous nous excusons pour les malentendus et espérons vous revoir dans nos locaux.
Walid Adas
★☆☆☆☆1 out of 5Google review
“Staff not trained to solve problems. Car under warranty with noise problem coming from the panoramic roof, after leaving the car 5 times they were unable to solve the problem and themselves made it clear that it is better to try another workshop.”
Response from the owner
Good day Mr Abdili,
We take all reviews from our customers very seriously and strive to find a solution together with the customer. We have since contacted you and discussed the issue.
We wish you a nice day.
Team Pauly-Losch
Automatically translated · Show original
Guten Tag Herr Abdili,
Wir nehmen alle Bewertungen unserer Kunden sehr ernst und bemühen uns gemeinsam mit dem Kunden eine Lösung zu finden. Wir haben inzwischen mit Ihnen Kontakt aufgenommen und die Probelematik besprochen.
Wir wünschen Ihnen einen schönen Tag.
Team Pauly-Losch
Alban Abdili
★★★★☆4 out of 5Google review
“Very friendly staff! Unfortunately, they charged me for windshield washer fluid on the invoice! I topped this up myself before the inspection!!! Pity!! That is bad advertising! Is that really necessary?!”
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Sehr freundlichen Personal!Leider haben mir an Rechnung angerechnet scheibenklar !Diese Mitteln habe selbst vor Inspektion gemacht!!!Schade!!Das ist schlechte Reklame!Muss sein!!
Response from the owner
We thank you for your review. A staff member has since contacted you to clarify the problem.
Automatically translated · Show original
Wir danken Ihnen für Ihre Bewertung. Ein Mitarbeiter hat sich zwischenzeitlich bei Ihnen gemeldet um das Problem zu klären
Pjanic Hariz
★★★★★5 out of 5Google review
“Good afternoon! I just want to say a big thank you to Mr Daum who solved my problem and I am so relieved! Very professional, very kind and very service minded!”
Response from the owner
Mrs Skrabb, many thanks for your 5 stars evaluation. We are happy that our service, and especialy the service from Mr. Daum, meets your expectations. We wish you a wonderful day.
Carola Skrabb
★★★★★5 out of 5Google review
“Very customer-friendly and helpful.
Thank you very much Mr. Daum!”
Automatically translated · Show original
Zeer klantvriendelijk en behulpzaam.
Merci beaucoup monsieur Daum!
Response from the owner
Many thanks for the 5 stars.
Pauly-Losch Team
Sas T.
★★★★★5 out of 5Google review
“Brought my car in for service and a coolant leak. Very helpful and speaking English. They fixed everything quickly and kept me up to date of the costs and the estimated time. Would highly recommend to go here”
Response from the owner
Dear Marco, we thank you for the 5 star review. It was us a pleasure to help you. We wish you a good evening.
Team Pauly-Losch
Marco G
★★★★★5 out of 5Google review
“Immediate help and appointment received, and that on 31.12.!!!”
Automatically translated · Show original
Sofortiger Hilfe und Termin erhalten und das am 31.12.!!!
Response from the owner
We thank you for the dream rating. We wish you a happy new year 2022.
Automatically translated · Show original
Wir danken Ihnen für die Traumbewertung. Wir wünschen Ihnen ein gutes neues Jahr 2022.
Marie-An Dehullu
★★★★★5 out of 5Google review
“Very wonderful service. Frankly”
Automatically translated · Show original
خدمة رائعة جدا. بصراحة
Response from the owner
We thank you very much for your good rating. Team Pauly-Losch
Automatically translated · Show original
Mir soen villmols Merci fir är gudd Bewertung. Team Pauly-Losch
The Wolf Gamer
★★★★★5 out of 5Google review
“Very helpful fellow dealer”
Automatically translated · Show original
Sehr hilfsbereiter Händlerkollege
Response from the owner
We thank you for the good rating and wish you a nice day.
Automatically translated · Show original
Wir bedanken uns für die gute Bewertung und wünschen Ihnen einen schönen Tag.
Dan Iel
★★★★★5 out of 5Google review
“Perfect”
Automatically translated · Show original
Parfait
Response from the owner
We thank you for this very good rating and we wish you a nice day.
Automatically translated · Show original
Nous vous remercions pour cette très bonne évaluation et nous vous souhaitons une bonne journée.
dom cam
★★★★★5 out of 5Google review
“I have the utmost respect and admiration for the service team in this garage as it is they whom I've dealt with.Each time I visited they gave me what I asked for.Thats a rare thing in Luxembourg!My requests were not common and somewhat complicated but nevertheless fullfilled.Thank you.”
Response from the owner
Thank you Mister Tamburrini for your great evaluation. We are happy to see your satisfaction with our team. We do almost the best to satisfy our customers. Your team Pauly-Losch
Fabio Tamburrini
★★★★★5 out of 5Google review
“Serious and good service”
Automatically translated · Show original
Sérieux et bon service
Response from the owner
Thank you for your good review. We wish you a pleasant day.
Automatically translated · Show original
Merci pour votre bonne évaluation. Nous vous souhaitons une agréable journée.
Vincent Merveille
★★★★★5 out of 5Google review
“Perfect Service. The work and prices were ok.”
Response from the owner
Thank you for you good evaluation. Have a good day.
Cosimo Laera
★★☆☆☆2 out of 5Google review
“Staff didn't speak English well. The salesmen weren't really encouraged to do business with us, so our conversations with them were pretty flat and on a one-question-one-answer basis.”
Response from the owner
Thank you for your your open words. We are sorry that you have had conversation problems. Please contact us under garpauly@pt.lu so we will made you a contact with an fluently english spoken salesman. We thank you for your return. Wishing you a good day.
Automatically translated · Show original
Thank you for your open words. We are sorry that you have had conversation problems. Please contact us under garpauly@pt.lu so we will made you a contact with an fluently english spoken salesman. We thank you for your return. Wishing you a good day.
Brendon Lim
★★☆☆☆2 out of 5Google review
“Staff friendly and helpful. Good communication. Prices very expensive though. Price per hour worked, extremely expensive.”
Automatically translated · Show original
Personal freundlich und hilfsbereit. Gute Kommunikation. Preise allerdings sehr teuer. Preis pro gearbeitete Stunde, extrem teuer.
Response from the owner
We thank you for your review and are pleased with your positive statements. We understand your criticism regarding the pricing. Our prices are regularly adjusted to the market. Please contact us at garpauly@pt.lu to discuss the details of your criticism with you. Thank you for your trust and we wish you a nice day. Your Pauly-Losch Team.
Automatically translated · Show original
Wir danken Ihnen für Ihre Bewertung und freuen uns über Ihre positiven Aussagen. Wir verstehen Ihre Kritik bezüglich der Preisstellung. Unsere Preise werden regelmässig an den Markt angepasst. Bitte kontaktieren Sie uns unter garpauly@pt.lu um gemeinsam mit Ihnen die Details Ihrer Kritik zu besprechen. Vielen Dank für Ihr Vertrauen und wünschen Ihnen einen schönen Tag. Ihr Pauly-Losch Team.
Alex Dosser (AlxDsr)
★★★☆☆3 out of 5Google review
“I have a new multivan T6 1 with driver's door problem”
Automatically translated · Show original
Je une nouvelle multivan T6 1 avec problème de porte conducteur
Response from the owner
Hello, we cannot find you in our customer database, please drop by with your Multivan and we will take care of your problem. Thank you and have a nice day.
Automatically translated · Show original
Bonjour, ne pouvons pas vous trouvez dans notre fichier client nous vous prions de bien vouloir passer avec votre Multivan et nous nous occupons de votre problème. Merci et bonne journée.
Antihero 758
★☆☆☆☆1 out of 5Google review
“Bad consumer experience, sorry but for a German Brand need improve a lot the after sales service. Now agree with bad reviews here
18.11.2020: Tks for the feedback, but also it need improve, I am not in your database because your poor after sales service.
And Yes, I am in this beautiful city of Luxembourg.”
Response from the owner
Thanks for your open words. Unfortunately we can not find you in our customer files so please contact us under garpauly@pt.lu to let us know which problems you have had with our company. Your evaluation is the only one in Europe so we ask us if you really stay in Luxembourg.
Rub Batman
★★★★★5 out of 5Google review
“Very good garage, very welcoming and attentive. I recommend!”
Automatically translated · Show original
Très bon garage, très accueillant et à l'écoute. Je recommande !
Response from the owner
Hello Mr. Schiltz,
Thank you very much for this good review. We wish you a good week. Your Team Pauly
Automatically translated · Show original
Bonjour Monsieur Schiltz,
Merci beaucoup pour cette bonne évaluation. Nous vous souhaitons une bonne semaine. Votre Team Pauly
Logan Schiltz
★☆☆☆☆1 out of 5Google review
“What an experience!!
To save you all the reading if you don't feel like it -> last time I will set foot and wheels in this garage! Icy welcome, non-existent customer service.
To start, I arrived with the tow truck because my car had broken down (the assistance had assured me that this garage had replacement cars after a phone call, that's why I went there).
Very cold, unfriendly welcome, I was directed as best as possible to a colleague. (Sorry for having a car registered in France, I think that doesn't help to get a good welcome, and sorry for being broken down, next time I'll make sure to break down in France :sarcasm:)
Arrived at the "cash desk", why say hello or look at the customer? Better things to do, surely! The tow truck driver explains the problem and gets brushed off. The gentleman tells us he is going to see his colleague.
He comes back, looks at us, says hello, what is it for? Well, just like 5 minutes ago, the same problem...
He leaves again for the replacement car. The tow truck driver leaves, I am now alone. The gentleman from the "cash desk" comes back (I was in the showroom since I had been waiting for 15 minutes, looking at the new Golf), he walks past me, snobs me, and takes another customer! I rush back to him, he brushes me off and tells me to queue!
Anyway, I am directed to another colleague (another one), and there! No replacement car! After much discussion they found me one.
I picked up my car a few days later with a part ordered for 15 days max, to be returned to the garage to synchronize it.
After 15 days I call because there is no news, of course they forgot to place the order...
Another 10 days wait.
I receive an SMS telling me that I have an appointment on such a day at such a time, but nobody called me to ask if I was available to bring the car! Why bother? Supposedly, an appointment date is absolutely necessary to order a part! mmmmh ...
Appointment rescheduled, car dropped off, repaired and returned, everything works fine! Thank goodness!
In short, last time I will set foot and wheels in this garage, I understand better why some leasing companies do not want to work with this garage and some insurance companies too.”
Automatically translated · Show original
Quelle expérience !!
Pour vous épargner toute la lecture si vous n'en n'avez pas envie -> dernière fois où je mettrai les pieds et les roues dans ce garage ! Accueil glacial, service client inexistant.
Pour commencer, je suis arrivé avec le dépanneur car ma voiture était en panne (l'assistance m'avait assuré que ce garage avait des voitures de remplacement suite à un appel téléphonique, voilà pourquoi je suis allé là-bas ).
Accueil des plus froid, antipathique, on me dirige tant bien que mal vers un collègue. (Désolé d'avoir une voiture immatriculée en France je pense que ça n'aide pas à se faire bien recevoir, et désolé d'être en panne, la prochaine fois je ferai en sorte de tomber en panne en France :2nd degré:)
Arrivé à la "caisse", pourquoi dire bonjour ou regarder le client ? Mieux à faire certainement ! Le dépanneur explique le problème il se fait remballer. Monsieur nous dit qu'il va voir son collègue.
Il revient, nous regarde, nous dit bonjour c'est pourquoi ? Ben comme il y a 5 minutes le même problème...
Il repart pour la voiture de remplacement. Le dépanneur part, je suis désormais seul. Le monsieur de la "caisse" revient (j'étais dans le showroom vu que ca faisait 15 minutes que j'attendais je regardais la nouvelle golf), il passe devant moi, me snobe, et prend un autre client ! Je m'empresse de revenir vers lui, il me remballe et me dit de faire la queue !
Bref on me dirige vers un autre collègue (encore un), et là ! Pasde voiture de remplacement ! Après moulte discussion ils m'en ont trouvé une.
J'ai repris ma voiture quelques jours plus tard avec une pièce commandée pour 15 jours max, à retourner au garage pour la synchroniser.
Au bout de 15 jours je téléphone car pas de nouvelles, bien sûr la commande a oubliée d'être passée ...
Une nouvelle attente de 10 jours.
Je reçois un sms en m'indiquant que j'ai rdv tel jour tel heure, mais personne ne m'a appelé pour demander si j'étais disponible pour amener la voiture ! Pourquoi faire ? Soit disant il faut obligatoirement une date de rdv pour commander une pièce ! mmmmh ...
Rendez-vous reprogrammé, voiture déposée, réparée et rendue tout fonctionne bien ! Encore heureux !
Bref, dernière fois où je mettrai les pieds et les roues dans ce garage, je comprends mieux pourquoi certains leasers ne veulent pas travailler avec ce garage et certaines assurances aussi.
Response from the owner
Hello Mr. Giovinazzo
Thank you for your open words. We take our customers' criticism very seriously and do our best to find a solution with the customer. We apologize for your bad experience in our garage. Our after-sales manager will contact you to clarify this incident.
We wish you a pleasant day
Your Pauly-Losch Team
Automatically translated · Show original
Bonjour Monsieur Giovinazzo
Merci pour vos paroles ouvertes. Nous prenons les critiques de nos clients très au sérieux et nous faisons notre mieux de trouver une solution avec le client. Nous nous excusons pour pour votre mauvaise expérience dans notre garage. Notre chef après-vente va se mettre en contact avec vous pour clarifier cet incident.
Nous vous souhaitons une agréable journée
Votre équipe Pauly-Losch
Lucas Giovinazzo
★★★★★5 out of 5Google review
“Professional. Service better when compared with other VW service centres in Luxembourg.”
Response from the owner
Thank you, Mr. Prem. We are happy that we have solved your problem. Looking forward to see you in our garage.
Nataraj Prem
★★★★★5 out of 5Google review
“Top of the top
A very good garage and very friendly and welcoming staff.
I would recommend to everyone”
Automatically translated · Show original
Top de Top
Un très bon garage et un personnel très sympa et accueillant.
Je recommanderais à tout le monde
Response from the owner
Hello Mrs. Mujkic. Thank you for your good review. We wish you a good day and see you soon
Automatically translated · Show original
Bonjour Madame Mujkic. Merci pour votre bonne évaluation. Nous vous souhaitons une bonne journée et à bien tôt
Mujkic Besima
★★★☆☆3 out of 5Google review
“Don’t hesitate to waste customer’s time. I came mid July for a problem with my car. A employee checked my car and said that he needs to order a part. He asked me to come back in August and said he would record my problem with my account as I’m already a client. He also wrote down my telephone number and said he will call me to confirm.
No news. I came back in August last week to the garage and told that the employee in charge of my file was on vacation and I should come back the week after, because they can’t find my order. I called today, they told me that they can’t find my order and I should come back to the garage to get my car rechecked, so they would know which part to order for me. No apology as if it is totally reasonable to ask me to come back to the garage for a third time!
PS: the garage called me back since they found my order later on. I repaired my car with them anyway and it was ok this time. I therefore give them 3 stars.”
Response from the owner
Dear Mrs Franck,
Thank you for your Evaluation. Unfortunately we can't find you under this Name in our database so please contact us under garpauly@pt.lu so that we can solve your Problem. Have a nice day.
Franck Beth
★★★★☆4 out of 5Google review
“Friendly and competent service”
Automatically translated · Show original
Service sympa et compétant
Response from the owner
Hello Mr. Fernandes.
Thank you very much for your review.
We wish you a good and pleasant week.
Automatically translated · Show original
Bonjour Monsieur Fernandes.
Merci beaucoup pour votre évaluation.
Nous vous souhaitons une bonne et agréable semaine.
Antonio Fernandes
★★★★★5 out of 5Google review
“Top service! Top mechanic”
Automatically translated · Show original
Top Service! Top Mecanicien
Response from the owner
Thank you very much for your good review.
Automatically translated · Show original
Villmols Merci fir är gudd Bewertung.
Goncalo Fernandes
★☆☆☆☆1 out of 5Google review
“Mediocre reception, customer service 0, very expensive for the quality of the work carried out on my vehicle. Vehicle returned dirty with traces of oil in the passenger compartment
Dealership to avoid!”
Automatically translated · Show original
Accueil médiocre, service client 0, très chère pour la qualité des travaux effectuer sur mon véhicule. Véhicule rendu sale avec des trace d’huile dans l’habitacle
Concession a éviter !
Response from the owner
Mr. Brouillet, your car was never in our workshops, neither for servicing nor for repairs. As a mechanic who resigned from our garage, the traces of oil in your car probably come from yourself.
Automatically translated · Show original
Monsieur Brouillet, votre voiture était jamais dans nos ateliers, ni pour des révisions ni pour des réparations. En tant que mécanicien qui a donné sa démission auprès de notre garage les traces d'huile dans votre voiture proviennent surement de vous même.
MB Motorsport
★★★★★5 out of 5Google review
“Great garage, maintenance of my golf gti done properly, I recommend it”
Automatically translated · Show original
Super garage, entretien de ma golf gti fait comme il faut, je le conseil
Response from the owner
Thank you very much for the 5 stars
Automatically translated · Show original
Merci beaucoup pour les 5 étoiles
djo Eve
★★★★★5 out of 5Google review
“All good, super friendly and competent service”
Automatically translated · Show original
Alles gut , super Service freundlich und kompetent
Response from the owner
Thank you very much for your good review.
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Villmols Merci fir är gudd Bewertung.
Paolo Geronzi
★★★★★5 out of 5Google review
“Top service!”
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Top Service!
Response from the owner
Thank you very much for your good review.
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Villmols Merci fir är gudd Bewertung.
Laura Braz
★★★★★5 out of 5Google review
“Great welcome. Repair on time and neat”
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Super accueil. Réparation dans les temps et soigne
Response from the owner
Thank you very much
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Merci beaucoup
Patrice Saceda
★★★☆☆3 out of 5Google review
“Ok”
Response from the owner
Hello Mr. Diogo. Thank you very much for your review! What can we do to make you even more satisfied next time?
Please submit your suggestions on how we can improve our services to garpauly@pt.lu
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Bonjour Monsieur Diogo. Merci beaucoup pour votre évaluation ! Que pouvons-nous faire pour vous rendre encore plus satisfait la prochaine fois ?
Veuillez nous soumettre vos suggestions de façon de pouvoir améliorer nos Services sous garpauly@pt.lu
Diogo Carlos
★★★★★5 out of 5Google review
“Good stuff with great professionals and friendly people! We bought a family car here and I always enjoy to go back for what so ever because they are always happy to help and be there for us! I will surely work again with them!”
Response from the owner
Thank you very much for giving us 5 stars. It is us a pleasure to help you and being there for you.
Emma K.
★★★★★5 out of 5Google review
“Excellent technicians worthy of the brand”
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Excellents techniciens dignes de la marque
Philippe JARZEBSKI
★★★★★5 out of 5Google review
“Great location and helpful employees. Would add a little corner for young kids to keep them occupied.”
Tatiana Mamo
★★★★☆4 out of 5Google review
“Good offers and good advice. Highly recommended.”
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Gute Angebote und gute Beratung. Kann man nur weiter empfehlen.
Robert Kanz
★★★★★5 out of 5Google review
“Top service!”
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Top service !
Andrea Lio
★★☆☆☆2 out of 5Google review
“OK place, car sales man didn't seem motivated to talk to us at all.”
Verena Miller
★☆☆☆☆1 out of 5Google review
“80 euros for a simple headlight bulb replacement on a polo, nothing more basic, whereas goedert charged me 20 euros for the other headlight a few months ago.....”
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80 euro un simple changement d ampoule de phare d une polo rien de plus basique alors que goedert m avait facturé l autre phare 20 euro il y a qq mois.....
Response from the owner
We thank you for your review and we would like to get in touch with you to explain the work carried out justifying the price of the bulb replacement
Thank you in advance for contacting us, during our opening hours, at your convenience.
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Nous vous remercions pour votre évaluation et nous aimerions rentrer en contact avec vous pour pouvoir vous expliquer les travaux effectués justifiant le prix du remplacement de l’ampoule
Merci d'avance de nous contacter, durant nos heures d'ouverture, à votre convenance.
LL.
★★★★★5 out of 5Google review
“Super service.”
Response from the owner
Thank you very much.
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Villmols Merci.
Marcelo Zambrano
★★★★★5 out of 5Google review
“very good garage”
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très bon garage
Buggy Buggy
★☆☆☆☆1 out of 5Google review
“Their hourly service price is 100 Euro and they can charge you 90 Euro to just check up what the problem is on your car with 10 minutes connection to computer work. I would stay away here and i would recommend you the same. Also if you can only speak English, the man who knows English is like he wants to get rid of you. Try somewhere else, you will not be regretful at most like here.”
Fuat Akgün
★☆☆☆☆1 out of 5Google review
“This garage deserves minus 10 stars ⭐️ no customer service, very unfriendly, no communication... I did all my services in this garage, respectively maintenance / repairs, and I ask for a gesture, a 'goodwill' (kulanz) return of the part, that they at least make the request, and they tell me it's not possible because I didn't buy the car from them, then they don't want to give me the replaced water pump part, they make me pay for windshield wiper fluid even though I had specified to the salesman that I didn't want it because I had some. When I point this out to them, they tell me I have to pay and they will make a credit note for me the next day when the salesman has checked... incredible... even though on the signed quote it was clearly crossed out... I told them they are losing three customers and they reply 'no big deal, we'll get 3 others'.. never again, not recommended!”
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Ce garage mérite moins 10 étoiles ⭐️ pas de service client, très antipathique pas de communication...j’ai fait toutes mes révisions dans ce garage respectivement entretiens /réparations et je demande un geste ‘une reprise de la pièce en ‘kulanz’ qu’on fasse au moin la demande et on me dit que c’est pas possible car j’ai pas acheter la voiture chez eux , puis on veut pas me donner la pièce pompe à eau changée, on me fait payer du liquide pour essuies glace alors que j’avais précisé au vendeur ne pas vouloir cela car j’en avait. Quand je leur fait la remarque on me dit que je dois payer et on me fera une note de crédit ken jour d’après quand le vendeur aura vérifié..incroyable ...alors que sur le devis signé c’était quand même bien barré..je leur ai it qu’ils perdent trois clients et on me Réponds pas grave on en aura 3 autres ..plus jamais à déconseiller !
Susanna B.
★★★★★5 out of 5Google review
“Very nice people, customer service is friendly and no problems. I service my lease car there, so I cannot judge prices, as those are taken care by my lease company.”
Michael Winkler
★★★★★5 out of 5Google review
“Friendly service and very good advice.”
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Freundlicher Service und sehr gute Beratung.
Response from the owner
We thank you very much for the 5-star review.
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Mir soen villmols Merci fir dei 5 Stären Bewertung.
Jan Geronzi
★★☆☆☆2 out of 5Google review
“Pricey. I had to insist to get a quote for servicing my car, and also for follow on work which was found. It's important to get a quote beforehand, so you can compare with other garages.”
F B
★☆☆☆☆1 out of 5Google review
“zero points for this garage, they are just good for nothing”
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zéro pointé pour ce garage, ils sont juste bon à rien
Nicolas Noiset
★☆☆☆☆1 out of 5Google review
“Don't service your Audi here!!! I serviced my Audi A4 in this garage for last few times since 30k km or so. My car started to leak oil and got broken at only 95k km or so ! I suspect they did something wrong during the last servicing. Engine failed while we were on holiday and i had to sell my car well below the market price!!! And this incompetent garage insist that i pay their last invoice for doing nothing when i came to ask what is wrong with my car! I will never even consider buying an Audi again!”
O C
★☆☆☆☆1 out of 5Google review
“If you want to fix your car, this garage is not suitable for you. because they can scam you.”
Hreidar
★☆☆☆☆1 out of 5Google review
“Appalling experience, rude and arrogant staff imposing an invoice for something they think I should have without asking my consent in advance. Lack of good manners and no respect for customers (unless they are happy to pay for exaggerated invoices) Shameless!”
Ada Svoba
★★★★★5 out of 5Google review
“Actually very satisfied with the service, only the prices are quite high, but probably standard for the industry”
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Eigentlich sehr zufrieden mir der Leistung, nur die Preise sind ziemlich hoch, aber wahrscheinlich Branchenüblich
Homayoun
★★★★★5 out of 5Google review
“Friendly and competent professionals”
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Nette und kompetente Fachleute
Speedy4674
★★★★★5 out of 5Google review
“Very good customer service”
Antoine Balon
★★★★★5 out of 5Google review
“Very expert and competency. Perfect service.”
Enrico
★★★★★5 out of 5Google review
“Good advice, respect for schedules and quotes, services performed”
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Bons conseils, respect des horaires et des devis, prestations effectuées
Stephen Uren
Charte de Valeurs de la « Fédération des Artisans »
Entreprise Formatrice
Fédération des Artisans
Marloes Lammerts
François Déom
Jeff Gallelli
greatman scatman
Anne Benker
Greg Schaack
Samanta Zamal
Fabricio Coelho
daniel nilles
Ulrich Faber
Anna M. Pofalla
Lotta Zeczwicz
Anas Azimi
Sandra Brand
Dominik Weindorf
Tobi Lehmann
Christine Kaiser
Felix Hoffmann
Nils Stunt
Jonas Lange
Alina Mildenberger
Nathalie Breustedt
Sandra Brandt
Jakob Arnold
Alex Pohl
Maria Herzog
Konstantin Neu
Oskar Döring
Tanja Fiedler
Joe Geronzi
Fabio saleen
William Depiesse
Benedikt HEINEN
Dimitris Malamos
sam schmidtal
Solaya Solveig Forget Wagner
Tiago Rocha
Alexis Litzenbourger
Mathis Figini
Gabriel Martínez Romero
Christiane Wagner
Pascal PETERS
manuel lames
Akx H
paolo francesco
Liu Johnny
Gee Emmaaa
Ruslan Mammadov
Gonçalvesmateus Ricardo
Mario Marques
Eugenio Gouveia
Licinia santos
Augusto Acosta Barbosa
Jacques Schneider
Laqueenmarinette
Ronilson Vieira
Michael Daum
Eolo 500
Shreya Kumari
Max
Gilles Noesen
Fabio Teixeira
Charlie Depaepe
Richard Bailey
Claudine SERVAIS
Rocky Balboa (L étalon Italien)
Gilbert Molitor
Simon
Javier MD
JACK WELTER
aziz mhd
Nathalie DELANDES
Ken Michaux
Walid Adas
Alban Abdili
Pjanic Hariz
Carola Skrabb
Sas T.
Marco G
Marie-An Dehullu
The Wolf Gamer
Dan Iel
dom cam
Fabio Tamburrini
Vincent Merveille
Cosimo Laera
Brendon Lim
Alex Dosser (AlxDsr)
Antihero 758
Rub Batman
Logan Schiltz
Lucas Giovinazzo
Nataraj Prem
Mujkic Besima
Franck Beth
Antonio Fernandes
Goncalo Fernandes
MB Motorsport
djo Eve
Paolo Geronzi
Laura Braz
Patrice Saceda
Diogo Carlos
Emma K.
Philippe JARZEBSKI
Tatiana Mamo
Robert Kanz
Andrea Lio
Verena Miller
LL.
Marcelo Zambrano
Buggy Buggy
Fuat Akgün
Susanna B.
Michael Winkler
Jan Geronzi
F B
Nicolas Noiset
O C
Hreidar
Ada Svoba
Homayoun
Speedy4674
Antoine Balon
Enrico
William K.