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HELP

Help and frequently asked questions

wedo.lu is free for private individuals: describing a project, receiving quotes and comparing them costs you nothing, ever. The platform is funded by the member craft businesses. Here, plainly, are the answers to the questions we are asked most often.

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THE SHORT ANSWER

Three things to know before you start

Free for you

No commission, no subscription, no handling fee. You only pay for the work you order, to the business you have chosen.

Is wedo.lu free for me?

No account needed

No sign-up, no password. You describe the project, you leave your contact details, that is all.

Do I have to create an account?

The verified profile

A verified profile means that the account has an active subscription on Wedo and meets our eligibility criteria. wedo.lu is the directory of the Fédération des Artisans, not an open listing.

How do I know the business contacting me is trustworthy?

This page answers private individuals first. Craft businesses have their own questions, further down.

HOW IT WORKS

From your project to a quote, in three steps

You describe your project

The trade, the service, then free text where you explain everything. You can attach plans, photos or technical references.

Get my free quotes

We check and pass it on

Our team reads every request before passing it on to businesses in the relevant trade and municipality.

At most six businesses reply

They call or email you to pin down the work, often before a site visit. You compare, you choose, or you take it no further.

Browse the directory

LOOKING FOR A TRADESPERSON

Questions from private individuals

The 11 questions from private individuals
  1. Free of charge
  2. Account
  3. How it works
  4. How many businesses
  5. Response time
  6. Commitment
  7. Reliability
  8. Data
  9. Directory
  10. Grants
  11. No reply

Is wedo.lu free for me?

Yes, entirely. Describing your project, receiving quotes, comparing them, choosing one or choosing none: nothing is ever charged to you, and no bank details are asked for. The platform is funded by the craft businesses that are members of the Fédération des Artisans, never by private individuals. You only pay for the work you decide to order, to the business you have chosen.

Do I have to create an account?

No. No account is needed to request a quote or to browse the directory. You describe your project, you leave a way to reach you, that is all. Accounts exist only for registered craft businesses, so that they can manage their profile.

How does a quote request work?

In three stages. You pick the trade concerned, then the service, and you describe your project in free text. You can attach plans, photos or technical references. You leave your contact details. Our team reads the request, then businesses in that trade contact you directly, by phone or email, to discuss details or arrange a site visit.

How many businesses will contact me?

Six at most, selected on the trade and the municipality of your project. Your contact details go to those businesses only, and to no one else.

How quickly does a business reply?

It depends on the trade, the season and how busy the businesses are. wedo does not set that time and does not make commitments on a business’s behalf: your request is made available to them as soon as it has been read, and it is they who contact you, by phone or email. If nobody has replied, call us on 20 29 65 33 and we will follow up.

Am I committed once I request a quote?

No. A quote request is not an order. You can receive six proposals and accept none of them, with nothing to justify and nothing to pay. The only commitment arises from your signature on a quote.

How do I know the business contacting me is trustworthy?

Look at its profile: you will find its trade, its municipality, its completed projects, the reviews it has received and, where applicable, the “Verified” label.

What happens to my data?

Your contact details and the description of your project are passed to businesses in the trade concerned, six at most, so that they can reply to you. They are never sold or rented to third parties. Wedo may write to you about its own services; you can object at any time. The details of the processing, the retention period and your rights of access, correction and erasure are set out in the legal notice and privacy notice.

I just want to look for a business, without requesting a quote. Is that possible?

Yes. The directory is free to browse, by trade and by municipality, with nothing to fill in: 17 building trades, 9 service trades, 273 specialities, 101 localities across the country. Each profile gives the contact details, the completed projects and the reviews, and you call the business directly.

Are there grants for my work?

For energy renovation, the Luxembourg State and often your municipality pay grants. wedo.lu pays none and processes no applications: our guides explain which work qualifies, in what order to proceed and who does what, for photovoltaics, heat pumps, insulation and charging points. The amounts themselves are calculated on the Klima-Agence official calculator, which every guide links to.

Nobody called me back. What should I do?

Write to us or call 20 29 65 33, giving the trade and your municipality. Someone from the team picks the request up by hand and chases businesses. It is the most legitimate reason to write to us.

IF YOU ARE A BUSINESS

Questions from craft businesses

The 8 questions from craft businesses
  1. wedo for a business
  2. Who runs it
  3. What you get
  4. Price
  5. Who can join
  6. Registration
  7. Job ads
  8. Terms

What is wedo.lu for a craft business?

A findable presence online without having to build a website: an indexed business profile, pages by trade and by municipality, your completed projects, your reviews, your job ads. Plus access to the quote requests posted by private individuals in your trade and your area.

Who runs the project?

wedo.lu is an initiative of the Fédération des Artisans, the organisation representing Luxembourg’s craft businesses. Day-to-day management is handled by FDA Services Sàrl.

What do I actually get out of it?

Visibility in local searches, with no website to maintain. A direct channel to the individuals describing a project in your trade. A showcase for your completed work and your reviews. And a job board to recruit where candidates in the sector are looking.

How much does it cost?

Basic registration is free for members of the Fédération des Artisans. Beyond that, several plans exist, from a simple listing to a full profile. Which one suits you, and what it costs, is gone through with the team when you register. There is nothing to pay to send the form.

Who can be published on wedo.lu?

Craft businesses established in Luxembourg. The verified profile marks those with an active Wedo subscription that meet our eligibility criteria.

How do I register?

Fill in the registration form with your details. Someone from the team calls you back to check your profile and go through the right plan with you. Once the profile is approved, your account is activated and your listing published.

Can I post my job ads?

Yes. Listed businesses publish their positions on the platform’s job board, where candidates apply directly.

Where can I read the terms that bind me?

The general conditions of use for craft enterprises apply to any business bound to FDA Services Sàrl by a registration contract. The private users section governs simple browsing of the site. Both documents are online, in full, and are readable without unfolding anything.

NOT FOUND?

Your question is not here

Write to us

The team answers from Fentange, in French, English and German.

Write to the team

Call us

On 20 29 65 33. Someone from the team picks up and can pick a request back up by hand.

20 29 65 33

Ask it in your quote request

Ask your question directly in the free-text field of your quote request: the business will answer it while pricing the job.

Get my free quotes

Describe your project, compare quotes

Free, no account, no obligation.

2,400+
listed businesses
26
trades
101
localities
Free quote · 2 min