“They were unable to fix diesel leaking and kept the car for 5 weeks without fixing it. In a different garage they found out, the screw holding the fuel pump in place and together was loose. Fixed in one afternoon. Very unprofessional communication and attitude.”
Response from the owner
Dear Mr. Ruppenthal, We are quite surprised to see this new review from you, several months after our last discussions. As a reminder, you came to collect your vehicle from our garage on 26 February, at which time we also took the opportunity to discuss the situation and the issues encountered with you in person. We therefore do not fully understand your decision to post another negative review several months after that discussion. We acknowledge that, despite our efforts, we were unfortunately unable to resolve the issue with your vehicle. However, we are genuinely pleased to hear that another garage was able to identify the cause of the problem and successfully fix it. What matters most to us is that your vehicle has now been repaired and that you can drive it with peace of mind. We wish you all the best. The Garage de Kehlen Team